Frequently Asked Questions
You'll find answers to many of your questions here. Please check here before sending your question in to support.
What form is your supplement in - powder, pill/capsule, or liquid?
Dr. Jones' Ultimate Feline Health Formula is a powder.
Can I order over the phone?
Yes. To place your order over the phone, please call: 1-888-398-1378
and leave a message with the following information:
What is your return policy?
For Trial orders (your first order on the trial plan only), as per our guarantee, in the unlikely event that you
find Dr. Jones' Ultimate Feline Health Formula unsatisfactory, we will refund 100% of your
order including any shipping fees. You do not need to return your trial jar to us in order to receive a refund.
What is your Rewards Program - do I need to sign up?
Our Ultimate Rewards Program is simple: Buy 10 jars and get 1 FREE!
You do not need to sign up - as soon as you place an order (one time order OR on an auto-ship plan), we'll automatically add you to the program and keep track of your orders. We'll send updates with every new order (or renewal), and you can request updates any time.
As soon as you reach 10 jars on the program, we'll notify you and set up your free shipment! We cover shipping costs as well - so you'll get your compimentary jar COMPLETELY FREE.
And that's it! If you have any questions, contact us here.
Is your supplement OK for all breeds of cats?
Yes. Dr. Jones' Ultimate Feline Health Formula is helpful for all cat breeds.
Do different sized cats require different dosages of the supplement?
Generally, no. As most cats are between 6-12 lbs, it is recommended to give one dose of Dr. Jones' Ultimate Feline Health Formula regardless of weight.
That being said, if your cat is not an exotic large breed and is above the average weight, do what you can to reduce your cat's weight.
Do different breeds of cats require different dosages?
No. The recommended dosage is the same for each breed.
Can I use your supplement with my kitten?
Dr. Jones' Ultimate Feline Health Formula is designed with Adult and Senior cats in mind. It is
safe to give to your older kitten - but since most kittens are very energetic and healthy, you won't see much of
a difference in them if they do take the formula. So, it's generally not necessary - unless you are providing a
home diet and would like to ensure they receive additional vitamins and minerals, or your kitten already has
Is your supplement meant to be taken every day?
Yes. Dr. Jones' Ultimate Feline Health Formula is a daily supplement that you add to your cat's food every day.
How long will one jar of your supplement last?
One month. One jar (one order) of Dr. Jones' Ultimate Feline Health Formula is based on a 30 day supply for one cat.
I feed my cat a home-made diet. Can I use the supplement?
Yes. Dr. Jones' Ultimate Feline Health Formula can be used with a both a home-made diet and a regular kibble / canned / commercial diet.
I feed my cat regular cat food that I buy from my pet supply store. Can I use your supplement?
Yes. Dr. Jones' Ultimate Feline Health Formula can be used with a both a home-made diet and a regular kibble / canned / commercial diet.
My cat is finicky, and he/she refuses to eat certain things. Will my cat like your supplement?
Yes. Dr. Jones' Ultimate Feline Health Formula is flavored with chicken and chicken liver, to make it tasty. Most cats will happily take the supplement, but if your cat is very fussy, it may take a while to 'convince' your cat that the supplement is good for them... and if that is the case, introduce it very slowly over time, be patient, and above all, be persistent!
My cat is very healthy - does he/she really need a supplement?
For basic health and survival, no, your cat does not need a supplement. But for optimum health, for your cat to thrive, YES. The point of a supplement is to give your cat that extra advantage, to help fight off disease and give your cat a better chance for a long and healthy life.
My cat is on a very high quality, balanced canned/kibble - does she/he still need a supplement?
Yes. Even the best cat foods do not contain all of what you'll find in Dr. Jones' Ultimate Feline Health Formula. The point is to give additional nutrients for that extra advantage. Most cat foods, including some of the best, only provide basic levels of nutrients required for survival, not enough for your cat to really thrive.
My cat's food already has a lot of additional vitamins and minerals - does she/he still need a supplement?
Yes - refer to the question above.
If my cat's food already has vitamins and minerals added, is there a danger of 'overdosing' or 'over-supplementing' - giving them too much of a particular vitamin or mineral?
No. Even added to the best foods, Dr. Jones' Ultimate Feline Health Formula will not cause an 'overload' of any particular vitamin or mineral. Just as with humans, the only way to get too much of a nutritional supplement it is to 'overdose' by a very, very large degree.
Do supplements really make a difference? If my cat is healthy, how will I know if the supplements are actually helping?
If your cat is young with no current health issues, you may not directly notice a change now. The major benefit of giving Dr. Jones' Ultimate Feline Health Formula to a young, healthy cat is PREVENTION. This is something I always advise my clients: if you can do anything to help prevent disease in your cat in the long run, do it - with better food, fewer vaccines, and supplements. If your cat develops a serious disease such as cancer, the cost to you and your cat, both financially and emotionally, will be more than the cost of a daily supplement now, by far. Just ask anyone who has a cat now with a serious health condition, or anyone (including myself) who lost a cat before his time.
How long should it take before the supplement has a visible effect on my pet's health and wellbeing?
Depends. If your cat has health issues now, you may see a dramatic change within a couple of
weeks, but it depends on several factors - what the problem is, how long your cat has had it, what sort of
treatment you have been doing up to this point, etc. If you read the comments some
of our clients have sent in,
you'll read about some who have seen results in days. But on average, you should see noticeable results within
I feed my cat a Raw Food diet. Would I need a supplement even if I am feeding a species appropriate (raw) diet?
Yes. Although Raw Food Diets are better in many ways, in my clinic I still see cats on raw diets getting cancer, allergies, and auto-immune diseases. Raw Food Diets are not the complete solution.
Is your supplement okay for cats that are on weight restriction diets?
Yes. Dr. Jones' Ultimate Feline Health Formula will not interfere with a weight restriction diet, and may help the weight loss process through improved overall health.
If my cat doesn't have joint problems now, is it still okay to give him/her glucosamine and chondroitin?
Yes. Both glucosamine and chondroitin are found naturally in the body. Glucosamine is needed to produce glycosaminoglycan, a molecule used in the formation and repair of cartilage, and chondroitin gives cartilage elasticity and it prevents cartilage destruction. Production of glucosamine slows with age. So while your younger cat may not have joint issues now, additional glucosamine and chondroitin will not cause any problems, and may help your cat avoid a joint problem later in life.
My cat is allergic to chicken. Should my cat take your supplement?
That depends. Most cats with an allergy to chicken can take Dr. Jones' Ultimate Feline Health Formula. Usually, I find that cats with a chicken allergy are not acutely sensitive to chicken - most only have a reaction if their daily food contains chicken. In other words, if they have a diet with chicken as the primary protein source, they have an allergic reaction. Dr. Jones' Ultimate Feline Health Formula does contain chicken, but it is in a small amount, so most cats with chicken allergies should be able to take it.
Yes, your cat should take Dr. Jones' Ultimate Feline Health Formula even if they have a mild allergy to chicken.
If your cat is very sensitive to chicken - if he/she reacts to even a small amount of chicken - then No, do not give Dr. Jones' Ultimate Feline Health Formula to your cat.
Will there be any side effects if my cat takes your supplement?
No. Dr. Jones' Ultimate Feline Health Formula is not a pharmaceutical drug - it is a naturally derived health supplement. All ingredients are either in their natural form or they are derived from a natural source - there will be no side effects unless your cat has a pre-existing sensitivity to a particular ingredient.
Point to note - when some cats start on Dr. Jones' Ultimate Feline Health Formula, they can go through a bout of diarrhea and/or vomiting. This is quite normal when just starting on a concentrated health supplement - for both humans and pets! This is referred to as "going through a nutritional boost", but it shouldn't last. If it is continuous, just go off the supplement for a few days until things "stabilize", then slowly reintroduce it into the food again in smaller amounts, then work up to the recommended dosage.
I have a cat who takes prescription medication - would your supplement cause a reaction in my cat?
No. Dr. Jones' Ultimate Feline Health Formula is not a pharmaceutical drug, and will not cause reactions or side effects like prescription medication. Please refer to the question above.
My cat vomits all the time - is your supplement safe for her and will your supplement help?
Yes and yes. Dr. Jones' Ultimate Feline Health Formula contains a pre-biotic and pro-biotic blend, to help cats with digestive problems. It has been shown to help alleviate recurrent episodes of diarrhea and/or vomiting.
My cat has Hyperthyroidism - would it be okay for him to take your supplement?
Yes. If your cat is on medication for Hyperthyroidism, he/she will be able to safely take Dr. Jones' Ultimate Feline Health Formula.
I have a cat with Renal Failure - would it be okay to give your supplement to him/her?
Yes. Dr. Jones' Ultimate Feline Health Formula contains no added phosphorus or anything else that would cause any problems with a cat with kidney disease, and it may help improve the health of the kidneys over time. It contains Probiotics, which are a recommended for cats with Renal Failure.
Is your supplement safe to give to my cat?
Yes. Dr. Jones' Ultimate Feline Health Formula is proven to be safe. All ingredients are Human Grade - which means a higher standard than almost all other cat supplements. Once the materials are blended, they are tested again to ensure they match what is on the label.
The formula undergoes 3rd party testing to ensure that the ingredients are exactly as stated, that they are active, and that they contain no harmful bacteria or toxins. All testing is conducted by an independent 3rd party lab.
All manufacturing of Dr. Jones' Ultimate Feline Health Formula takes place in an FDA approved facility and complies with Good Manufacturing Practices (GMPs).
Are the ingredients in Dr. Jones' Ultimate Feline Health Formula human and/or pharmaceutical grade with the appropriate testing protocols followed to ensure high quality and safety of ingredients?
Yes. Refer to the answer above.
Is what is listed as ingredients really in the bottle?
Yes. Dr. Jones' Ultimate Feline Health Formula undergoes 3rd party testing at an independent lab to ensure that the ingredients are exactly as stated on the jar.
Where is Dr. Jones' Ultimate Feline Health Formula made? Are the ingredients all sourced locally?
The USA. Dr. Jones' Ultimate Feline Health Formula is made in the state of Utah, in the USA. Most of the supplement's ingredients are sourced locally (within the USA), and all suppliers we use are certified, highly reputable suppliers of human grade supplement ingredients. Nothing is left to chance - all ingredients are tested and verified before AND after they have been added to Dr. Jones' Ultimate Feline Health Formula. We stand by our suppliers 100%.
Are there any fillers in Dr. Jones' Ultimate Feline Health Formula, and if so, what are they?
No. Dr. Jones' Ultimate Feline Health Formula contains no fillers. Other than the beneficial ingredients listed, the only additional ingredients are dehydrated chicken, chicken liver and spice (for flavor), and silica, an inert, non-toxic, indigestible (it completely passes through the digestive system) product derived from sand that is used to help keep the powder dry.
Is your supplement safe for long term use?
Yes. Dr. Jones' Ultimate Feline Health Formula is meant to be used over the long term, it is not meant to be used as a short-term fix (although you may see results very quickly). As with all other natural health treatments, the major benefits will be seen in the long term - improved health in a multitude of ways and a longer life.
Does your supplement contain any artificial colors or preservatives?
No. Dr. Jones' Ultimate Feline Health Formula contains NO artificial colors, flavors or preservatives.
Is your supplement naturally preserved?
Yes. Dr. Jones' Ultimate Feline Health Formula is naturally preserved with Vitamin E. There are NO artificial preservatives in Dr. Jones' Ultimate Feline Health Formula.
How long will your supplement keep - what is its shelf life? Do I have to refrigerate it?
Dr. Jones' Ultimate Feline Health Formula has an expiration date stamped on the bottom of the jar. It will last for a very long time unopened (kept in a cool, dry place), and over 6 months if opened (with the lid closed tightly, stored in a cool, dry place). It does not require refrigeration, but it may help it stay fresher if you are using it over a long period of time.
Is your supplement absorbable - will my cat absorb and actually benefit from your supplement (is it in a bio-available format)?
Yes. Dr. Jones' Ultimate Feline Health Formula is in the most bio-available format - as in easiest to digest - while still being in supplement form.
It wouldn't be possible to provide all of the nutrients in Dr. Jones' Ultimate Feline Health Formula in their original state at the levels contained in the formula - you would be feeding an enormous amount of material daily, and it wouldn't be in a convenient format. All of the nutrients in the formula are derived from the natural source, but with the supplement in this format, we are able to provide optimal levels of nutrients in a convenient form, and still have it easily digestible.
Does your supplement contain all the essential vitamins and minerals my cat needs?
Yes. Dr. Jones' Ultimate Feline Health Formula contains all the vitamins and minerals essential for the health of your cat. If you feed Dr. Jones' Ultimate Feline Health Formula with an adequate home-made diet, you'll be providing your cat with all the nutrients he/she will need (*with the exception of calcium - be sure to provide additional calcium with your home diet).
If my cat is taking your supplement, will I have to supplement with anything else?
No. Dr. Jones' Ultimate Feline Health Formula contains all vitamins and minerals essential for the health of your cat, and additional ingredients to help your cat thrive. You will not have to add anything else to your cat's diet.
Do you ship to the UK / Europe / South Africa / New Zealand / etc - is your supplement available internationally?
Yes, except Australia. We ship Dr. Jones' Ultimate Feline Health Formula worldwide, with the only exception being Australia, due to Australian import restrictions. Dr. Jones' formula contains Colostrum, and according to Australian import rules, no pet products containing Colostrum are allowed in. They do allow it for human use, just not pets.
Can your supplement be fed to breeding/nursing cats?
Yes. Breeding and nursing cats have a higher nutritional requirement, and will benefit from Dr. Jones' Ultimate Feline Health Formula - and there will be no threat or harm to nursing kittens.
I have several cats / I am a breeder - do you offer any volume discounts?
Yes. Please email us (support "at" thecatsupplement.com) for more information about volume discounts.
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